Privacy Policy

At Timeless Alley, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or purchase jewelry from us.

1. Information We Collect

When you shop with us or use our website, we may collect the following information:

  • Personal Information: Name, email address, phone number, shipping address, billing address, and payment details.
  • Website Usage Information: Your IP address, browser type, and browsing patterns to help improve our website and customer experience.
  • Order Details: Information about your purchases, including the items ordered and transaction history.

2. How We Use Your Information

The personal information we collect may be used for the following purposes:

  • Order Processing: To process and deliver your jewelry orders, including sending you order updates and managing payments.
  • Customer Support: To respond to your queries, provide customer service, and handle returns or exchanges.
  • Marketing: To send you promotional offers, updates, or newsletters (you may opt-out at any time).
  • Website Improvement: To analyze website traffic and improve the functionality of our online store.

3. How We Protect Your Information

We implement security measures to protect your personal information, including:

  • Encryption: Your payment information is encrypted during transmission to protect it from unauthorized access.
  • Secure Access: We restrict access to personal information to only authorized personnel.

4. Sharing of Information

We do not sell or share your personal information with third parties, except in the following cases:

  • Service Providers: We may share your data with trusted service providers who help us operate our website, process payments, or fulfill orders.
  • Legal Requirements: We may disclose your information if required by law or to protect the rights and safety of Timeless Alley.

5. Your Rights

You have the right to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data, subject to legal requirements.

6. Cookies

We use cookies to enhance your browsing experience on our website. Cookies allow us to remember your preferences and provide personalized content. You can adjust your browser settings to refuse cookies if you prefer.

7. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, so please review it regularly.