At Timeless Alley, we strive to ensure your jewelry reaches you safely and promptly. Below is our shipping policy, detailing how we handle orders within Pakistan.
1. Shipping Locations
We currently offer shipping only within Pakistan. We do not ship internationally at this time.
2. Shipping Times
- Order Processing: Orders are processed within 1-2 business days (excluding weekends and public holidays).
- Delivery Times: Once your order is processed, the estimated delivery time is: 3-5 business days.
Please note that during sales, promotions, or holiday seasons, delivery may take a little longer due to higher order volumes.
3. Shipping Costs
We offer the following shipping options:
- Standard Shipping: Flat rate of PKR 200 for all orders within Pakistan.
Shipping costs will be calculated and displayed at checkout before you complete your order.
4. Order Tracking
Once your order has been shipped, you will receive an email with your tracking number and courier details. You can track your package online using this information.
5. Failed Deliveries
If delivery is unsuccessful due to an incorrect address or inability to contact the recipient, we will attempt to reach out for updated information. Re-shipment may incur additional shipping charges.
6. Damaged or Lost Packages
If your package arrives damaged or is lost during shipping, please contact us immediately at [email protected]. We will work with the courier to resolve the issue and may offer a replacement or refund based on the situation.
7. Delayed Shipments
In the event of unexpected delays (such as courier delays, weather conditions, or public holidays), we will notify you promptly.